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How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, and keep the lobby secure. Everything below explains what we store, why we store it, and how you control it.

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999 Jaya How We Handle Your Account Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to know what we hold, request a correction, or ask us to delete data we no longer need, contact us through any of the channels below. We respond to privacy requests within a reasonable timeframe and confirm the action taken once complete.

Live chat Open the chat widget in the account dashboard and select privacy enquiry from the topic menu. An agent will verify your identity using account details and process data requests in real time where possible.
Email support Send a message from the email address registered to your account, state what data you want to review or remove, and include your account username. We reply with next steps and any documents you need to complete.
Account settings page Log in, navigate to profile settings, and use the data export tool to download a copy of your account information. Deletion requests require manual verification and are handled through support channels above.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt account credentials and payment details in transit and at rest, limit internal access to data on a need-to-know basis, and log every action taken on sensitive records. Session tokens expire after inactivity, and login from a new device triggers a verification step via your registered contact method.

What we collect

Account registration asks for username, email, mobile number and date of birth. Payment processing requires the bKash, Nagad or Rocket account name you send from, and we log transaction amounts, timestamps and confirmation codes to reconcile deposits and withdrawals.

Cookie use

Session cookies keep you logged in and remember language preference and device type. Analytics cookies track which games are opened most often so we can improve lobby layout. You can reject analytics cookies without affecting account functions.

Retention policy

Active account data remains available while you use the platform. Transaction records are kept for the minimum period required by payment processors and financial compliance rules. Marketing consent is deleted immediately when you unsubscribe or close the account.

Your rights

You can request a copy of your data, ask us to correct errors, withdraw marketing consent, or request deletion of records we no longer need to keep.

Privacy Policy Answers

We ask for username, email, mobile number and date of birth at registration. Payment processing collects the bKash, Nagad or Rocket account name you use, plus transaction amounts and confirmation codes to match deposits and withdrawals to your wallet balance.

Transaction records are retained for the period required by payment processors and local financial compliance frameworks. Active account data remains accessible while the account is open; closed account records are archived according to regulatory retention rules and then deleted.

Yes. Log in, go to account settings, and use the data export tool, or contact support via live chat or email. We send a file containing account details, transaction history, and any marketing consent records within a reasonable timeframe after verifying your identity.

We share payment details only with bKash, Nagad and Rocket processors to clear deposits and withdrawals. We do not sell account data to marketing firms or pass personal information to third parties outside the payment infrastructure needed to operate the platform.

Open account settings, find the communication preferences section, and turn off promotional messages. You can also click the unsubscribe link at the bottom of any marketing email. We delete your marketing consent record immediately and stop sending promotional content.

When you close the account, login access is disabled immediately. Transaction logs are retained for the minimum compliance period, then deleted. Marketing consent and session data are removed at closure. You can request accelerated deletion of non-regulated data by contacting support after the account closes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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